Frequently Asked Question

To reset your M365 online password, follow these general steps:

• Access the Password Reset Portal: Depending on your organization or institution, there may be a dedicated password reset portal or a specific web page where you can initiate the password reset process. Check with your IT department or refer to your organization's guidelines for the exact URL.
• Goto: office.com, click on sign in, select "Can't access your account and follow the prompts.

• Verify Your Identity: Typically, you'll need to provide some form of identity verification. This could involve entering your username, email address, or other identifying information.

• Choose Password Reset Method: You may be presented with various options for resetting your password. Common methods include receiving a reset link via email, answering security questions, or receiving a verification code on your registered mobile phone.

• Follow the Instructions: Depending on the method you choose, follow the on-screen instructions to reset your password. For example, if you opt for email verification, check your email for a password reset link and follow that link to set a new password.

• Create a Strong Password: When setting a new password, make sure it meets the password strength requirements of your organization. It's typically a good practice to create a strong password that includes a combination of uppercase and lowercase letters, numbers, and special characters.

• Confirm the Password Change: After successfully resetting your password, log in to your M365 account using the new password to confirm that it works.

If you're unsure about any of these steps or encounter difficulties during the process, it's advisable to contact your organization's IT support or helpdesk for specific guidance and assistance with resetting your M365 online password.